Web obs not accepting 2020 input?
Last 2 days I cannot send my observations on Betelgeuse to AAVSO and get this error when I click submit. I am really puzzled at it as others are able to send data.
NOW the crazy part.. I CAN send data using an old apple iPad! it will connect and send the data!
I tried everything here on my different PC's.. using XP, Vista, and Win7 -- they allow me to connect, add the info but when I click submit .. BOOM that error comes up. I tried putting in alf Orionis as the star and it could not find it!
Turns out that there is nothing wrong with submitting observations for "Betelgeuse" or "alf Ori" - either will work. The culprit in this particular case was an apostrophe in the "Chart ID" field! Unfortunately, WebObs error messages are sometimes misleading.
If anyone has a repeatable problem submitting data via WebObs, the best thing to do is to either post to a forum or write to AAVSO HQ staff directly, making sure to attach either a screenshot showing the completed form before you click "Submit Observation" or the data file you are attempting to upload. It is much easier to troubleshoot a problem when we can see the whole picture.
Best wishes, Sara